Question 1

How long does it take to receive your produtcs?

Accepted Answer

All OKOTOKOTO pieces are handmade in Hawaii, dyed from local plants, or from other organic dye materials. Due to the nature of this unique dying process, each item will vary slightly in color. Each item is cut and sewn to order. Please allow 2-3 weeks processing time.

Question 2

How do I care for my garment?

Accepted Answer

For the first few washes, please do handwash separatly from others with cold water with neutral soap. Depens on the dye, especially Indigo dye will bleed for few circles, so please be careful!
 
For after few handwashes, when you are ready to wash with laundry, please follow as below.
Turn garment inside out.
Cold wash on delicate cycle with a mild detergent.
Wash separately and remove promptly.
Tumble dry on low or hang dry flat in shade.
Do not bleach or dry clean.
Hot iron as desired.
Citrus juice may discolor fabric. Colors may rub.
Natural dyes may fade gently over time or in direct sunlight.
Different plant dyes will fade at different speeds.

Question 3

How can I exchange or return the garment I just received?

Accepted Answer

If, for any reason, you are not 100% satisfied with your purchase, you may return the item to us for a full refund or exchange within 10 days of receiving the item. We only accept returns of unwashed, unworn, undamaged or defective merchandise. We do not credit original or return shipping costs. OKOTOKOTO is not responsible for missing packages or any damages that may occur in shipping. To make a return, please email aloha@okotokoto.com to receive a return form before you send the item back. Once we receive the merchandise, the return will be processed within three business days and you will receive an email confirming the refund or the item you have requested in exchange.
Send your return to: ​
 
OKOTOKOTO, LLC
76-4206 Nanilani Road
Holualoa, HI 96725

Question 4

How can I order whoelsale?

Accepted Answer

Please contact aloha@okotokoto.com for further information.

Question 5

What can we do about stains on naturally dyed clothing?

Accepted Answer

Please understand natural dyes is that they are alive. The colors changes in different lighting and most colors are flattering on our skin tones. It is very beautiful. However, they are susceptible to accidental staining from acidic food, such as lemon juice and vinegar. Citrus juice will temporarily bleach the fabric, but when it happened, try soaking the stained clothing in cool water with some neutral washing liquid added. Then rise off. Never bleach, nor rub too hard, it will make it worst
Also please be aware, some stains that are difficult to remove may actually contain tannins, so they are in fact dyes! Tea stains are notoriously hard to remove and that’s because tea is actually a dye.
When you stain naturally dyed clothing and you don’t feel you can wear it anymore as it is, there’s not much that you can do but camouflage the stain. You could try dyeing it a darker color, but often a stain will continue to grin through. Adding a new pattern is probably the best way to distract from a stain.
Here are a few options:
Hammer leaves over the clothing to create a simple pattern that covers or distracts from the stain
Paint a pattern across the fabric with a darker dye.
Using diluted soya or almond milk, paint a simple pattern on the fabric, wait a few days for the milk to cure, then redye the entire garment. The milk painted areas will dye darker. You could make strategic use of spots or dashes to distract from your stain(s).

Question 6

What are the list of substance to avoid with natural dye product?

Accepted Answer

Alkali---Regular Detergent, Baking soda, strong cleaning and bleach
Acid---Vinegar, Lemon juice

FAQ

How long does it take to receive your produtcs?

How do I care for my garment?

How can I exchange or return the garment I just received?

How can I order whoelsale?

What can we do about stains on naturally dyed clothing?

What are the list of substance to avoid with natural dye product?

Contact us